Privacy & GDPR Policy

Engine Parts UK Ltd respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Engine Parts UK Ltd is the Data Controller responsible for personal information collected through this website and through our business dealings with customers, prospective customers and suppliers.

Engine Parts UK Ltd
14-17 Thurrock Commercial Park
Purfleet Industrial Estate
Essex
RM15 4YA

Telephone: 01708 890494
Email: sales@enginepartsuk.net

How We Collect Personal Information

We may collect personal information when you:

  • Contact us through our website or enquiry forms.
  • Contact us by email, telephone or other means.
  • Request information or a quotation for our products or services.
  • Purchase products or services from us.
  • Become or apply to become a customer or supplier.
  • Correspond with us regarding an order, enquiry, complaint or other business matter.
  • Choose to receive marketing communications from us.
  • Use our website, where information may be collected through cookies and similar technologies in accordance with our Cookie Policy.

We may also receive personal information from legitimate business sources where permitted by law, for example from suppliers, business partners or publicly available business information.

Information We May Collect

Depending on your relationship with us, the personal information we process may include:

  • Your name and job title.
  • Company or organisation name.
  • Postal and delivery addresses.
  • Telephone numbers.
  • Email addresses.
  • Details of enquiries, quotations, orders and purchases.
  • Account and transaction information where relevant to our business relationship.
  • Correspondence between you and Engine Parts UK Ltd.
  • Information about products or services in which you have expressed an interest.
  • Technical information relating to use of our website where applicable.

How We Use Your Personal Information

We may use personal information to:

  • Respond to enquiries and requests for information.
  • Prepare and provide quotations.
  • Process and fulfil orders.
  • Provide customer service and support.
  • Manage our relationship with customers and suppliers.
  • Maintain appropriate business, accounting and transaction records.
  • Deal with complaints, returns, warranties and claims.
  • Improve our products, services and website.
  • Protect our website, systems and business against spam, fraud, abuse and other security threats.
  • Send marketing communications where we are permitted by law to do so.
  • Comply with legal, regulatory, taxation and accounting requirements.

Our Legal Bases for Processing

Under data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

  • Contract – where processing is necessary to enter into or perform a contract with you.
  • Legitimate interests – where processing is necessary for the legitimate operation of our business and those interests are not overridden by your rights and interests.
  • Legal obligation – where we are required to process or retain information to comply with the law.
  • Consent – where you have specifically given us permission to process your information for a particular purpose.

Where processing is based on consent, you may withdraw that consent at any time.

Website Analytics and Cookies

We use essential cookies and similar technologies where necessary for the operation and security of our website.

With your permission, we also use Google Analytics 4 (GA4) to help us understand how visitors use our website and to improve the website and our services.

Google Analytics cookies are not activated unless you consent to Analytics cookies through our cookie consent system.

If you decline Analytics cookies, Google Analytics storage remains disabled and Analytics cookies will not be set.

You can change or withdraw your Analytics consent at any time by using the Cookie Settings link in the footer of our website.

For full details of the cookies and technologies we use, please see our Cookie Policy.

Website Security and Anti-Spam

We use security and anti-spam measures to help protect our website and enquiry forms from automated abuse, spam and malicious activity.

This includes the use of CleanTalk anti-spam technology. Information necessary to identify and prevent spam or malicious activity may be processed for website security purposes.

Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business, provide products or services to you, comply with our legal obligations or protect our legitimate interests.

These may include, where appropriate:

  • IT, website hosting and technology service providers.
  • Anti-spam and security service providers.
  • Delivery, courier and logistics providers.
  • Professional advisers such as accountants, auditors or legal advisers.
  • Payment and financial service providers where relevant to a transaction.
  • Government authorities, regulators, courts or law enforcement agencies where disclosure is required or permitted by law.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and only for the appropriate purpose.

International Transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection law.

How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is restricted to people who require it for legitimate business purposes.

Although no internet or electronic storage system can be guaranteed to be completely secure, we maintain reasonable safeguards appropriate to the nature of the information we process.

How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, taxation or reporting requirements.

The appropriate retention period will depend on the nature of the information, our relationship with you and any legal or contractual requirements that apply.

When personal information is no longer required, it will be securely deleted, destroyed or anonymised as appropriate.

Marketing

We may contact existing or prospective business customers about products or services where we have an appropriate lawful basis to do so.

Where consent is required for marketing, we will obtain that consent before sending the communication.

You may ask us to stop sending marketing communications at any time by contacting us at sales@enginepartsuk.net or by using any unsubscribe facility provided in the communication.

Your Data Protection Rights

Depending on the circumstances, data protection law gives you rights in relation to your personal information. These may include the right to:

  • Ask us for access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase your personal information in certain circumstances.
  • Ask us to restrict the processing of your information in certain circumstances.
  • Object to certain processing, including direct marketing.
  • Ask for certain information to be provided in a portable format where the right to data portability applies.
  • Withdraw consent at any time where our processing is based on your consent.

These rights are subject to the conditions and exemptions contained in applicable data protection law.

To exercise your rights, please contact us at sales@enginepartsuk.net.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Engine Parts UK Ltd
14-17 Thurrock Commercial Park
Purfleet Industrial Estate
Essex
RM15 4YA

Telephone: 01708 890494
Email: sales@enginepartsuk.net